Monday - Friday 9AM to 5PM
How To Order
PLACING AN ORDER
Provide exact dimensions and/or design drawings for custom furniture orders, or approve drawings by company prior to production. Ensure scale and fit for application.
Provide a written P.O. (Purchase Order) with complete specifications when ordering furniture or fabric, or sign a P.O. provided by the showroom with complete specifications.
Select finish and provide all COM/COL (Customer's Own Material / Customer's Own Leather) to initiate production of furniture in a timely manner.
Review all information on supplier's Acknowledgement for furniture and fabric orders and make necessary changes to Acknowledgement in writing immediately upon receipt.
Any change to an order after 10 working days may result in a change order fee.
Approve all finish samples and fabric cuttings requested for approval.
Inform the ultimate client of accurate lead times and status of orders as production proceeds.
Assume all responsibility for selection, client interaction, and showroom communication.
PRICING AND PAYMENT
Purchase at Designer’s Net Price, noting applicable up charges for detail, if any.
Deposit 50% to initiate order and pay the balance due including all tax and shipping charges prior to delivery. If using a tax resale number to order tax exempt, designer assumes responsibility to collect tax from ultimate client or user and remit to State and must provide a copy of Resale Certificate to showroom.
Orders are not cancelable after 10 working days and product is not returnable.
Read back of showroom or supplier P.O. or Acknowledgement form to note any other terms of sale and warranties of supplier as to quality, etc.
REMOVING SALES TAX
In order to avoid sales tax charges, you must also complete and submit a Certificate of Resale form for the state(s) in which you do business and submit a copy of your Certificate of Registration. UK customers must submit a VAT registration in order to avoid sales tax charge.
TERMS AND CONDITIONS
Acceptance of orders is based on the condition that buyer agrees to all of the terms and conditions contained herein. Acceptance of delivery by buyer will constitute buyer’s assent to these terms and conditions. These terms and conditions represent the complete agreement of the parties, and no terms or conditions in any way adding to, modifying, or otherwise changing the provisions stated herein shall be binding upon manufacturer unless made in writing and signed and approved by an officer of the manufacturer. No modification of any of these terms will be affected by manufacturer’s shipment of goods following receipt of buyer's purchase order, shipping request, or similar forms containing printed terms and conditions conflicting or inconsistent with the terms herein.
All goods are custom made to order specifications. Orders are not cancelable after ten (10) working days, nor returnable after the order has been put into production. Returns or cancellations require prior written approval from Francois Collective.
Additional storage fees of 3% per month will be charged to store merchandise if not picked up within sixty (60) days from the date of invoice for final balance due.
The net prices listed are subject to change without prior notice. All prices shown are at Designer Net, unless otherwise noted.
All taxes and excises of any nature whatsoever now or hereafter levied by governmental authority, whether federal, state or local, either directly or indirectly, upon the sale of transportation of any goods covered hereby shall be paid and borne by Buyer.
TITLE / RISK OF LOSS
Delivery of goods to carrier shall be deemed delivery to Buyer, and thereupon title to such goods, and risk of loss or damage, shall be Buyer's. Any claim by Buyer against Manufacturer or carrier for shortage or damage occurring prior to such delivery must be made in writing within seventy-two (72) hours after receipt of shipment and accompanied by original transportation bill signed by the carrier noting that the carrier received the goods from Manufacturer in the conditions claimed. All deliveries are subject to the accompanying Freight Receiving Rules.
WARRANTY AND DISCLAIMER
Except as specified herein, Manufacturer warrants that any goods sold hereunder will be free from defects in workmanship and materials for one (1) year. This warranty does not apply to damage or breakage resulting from misuse, accidents, abuse, neglect, mishandling or wear resulting from normal use. Defective products will be replaced within the normal production time period required to reorder and manufacture the same product.
Many wood and metal finishes are applied by hand and may vary in color, tone and character. While Manufacturer will make every effort to match a finish, no guarantee can be made of an exact match. Manufacturer does not guarantee finishes against fading and oxidizing. Variations in color and veining are inherent in stone and wood and considered to be part of the natural beauty. Furniture and lighting is handmade, and therefore is subject to slight variations.
Direct and prolonged exposure to extreme environmental elements can cause damage to Outdoor Furniture. UV light will cause natural stone tabletops to fade over time. This is a natural occurrence and is not indicative of a failure in workmanship. Francois Collective strongly recommends storing or properly covering Outdoor Furniture when not in use.
Manufacturer does not guarantee fabrics, dyed or natural, from fading.
Dimensions on upholstery and caseloads are taken to the widest, deepest, or tallest points. Some industry standards to note:
Arm Height: Measurement from the floor to the center point of the arm.
Overall Height: The tallest measurement from the floor to the top of the pieces. Note that on upholstery, this can mean to the top of the back cushion, not the top of the frame.
Overall Width: The widest measurement from side to side. Note that sometimes a curved leg can go wider than the side of a piece, impacting the overall width of the piece.
Seat Height: Measurement from the floor to the tallest point on the crown of the cushion. Typically the crown will be 1.5”-2.5” higher.
Because of variation in fabric thickness and “bench made” techniques used to manufacture Francois Collective products, there may be some variations from the dimensions listed. For example - widths, depths, overall heights, and arm heights can vary 1-2 inches.
All quoted completion and delivery dates are estimates only. Manufacturer shall not be liable for delays in completion or shipment or default in delivery for any reason of force majeure or for any cause beyond Manufacturer's reasonable control including, but not limited to, (a) government action, war, riots, civil commotion, embargoes or martial laws, (b) Manufacturer's inability to obtain necessary materials from its usual sources of supply, (c) shortage of labor, raw material, production or transportation facilities or other delays in transit, (d) labor difficulty involving employees of Manufacturer or others, (e) fire, flood or other casualty, or (f) other contingencies of manufacture or shipment. In the event of any delay in Manufacturer's performance due in whole or in part to any cause beyond Manufacturer's reasonable control, Manufacturer shall have such additional time for performance as may be reasonably necessary under the circumstances. Acceptance by Buyer of any goods shall constitute a waiver by Buyer of any claim for damages on account of any delay in delivery of such goods.
CUSTOM PRICING + STANDARDS
We welcome the opportunity to customize our designs to fit your specific needs. We have the ability to customize the size of most pieces, wood species, metal, and finishes. Below are our standard features plus custom pricing guidelines.
SIZE CHANGES: Changing size are possible for an up charge.
FINISH CHANGES: Customizing finish colors is our specialty. Send us a finish to match, or work within our color range to achieve your exact specification.
WOOD SPECIES: Most other woods available in the marketplace today can be applied for an up charge. Francois Collective encourages clients to select wood that is responsibly forested. Availability and and price depends of the design of the piece, and availability of wood species.
SEAT CUSHIONS: 25/75 White Goose Down - foam core wrapped with mixture of 25% down and 75% feather.
BACK CUSHIONS: 25/75 White Goose Down- 25% down and 75% feather fill.
SELF-DECKING: Self-covered decks are standard on all Francois Collective upholstery, if sufficient COM is available. For leather upholstery, we recommend that the deck be in fabric. Francois Collective will select a plain fabric close in color or coordinating with the color of the leather.
SKIRT LENGTHS: All skirts finish floor length unless otherwise specified. Please note skirt length on tear sheets. Adjustable glides are available on some upholstered items. Note: Standard floor length is considered 1/4” off wood floor. Drape is 1 1/4” off of wood floor.
Standard: choose from knife edge, self cord, self flat welt or COT (please specify).
Note: self flat welt requires additional 1/2 yard COM. 50/50 White Goose Down.
These numbers are an estimate only. Francois Collective is not responsible for purchasing additional yardage, if required. All fabric patterns are cut to match vertically and horizontally. You must add both vertical and horizontal repeats. Example: 10” vertical + 8” horizontal = 18” repeat. If large scale repeat, “cut into” repeats may increase yardage required. Your order must be accompanied by a COM/COL identification form (available here). This form should have a sample of the fabric attached.
SHIP COM TO
8633 Washington Boulevard
Culver City, CA 90232
RETURN OF UNUSED COM
Purchaser must specify within original written order to have any unused COM returned (to be enclosed with the actual shipment of furniture). FC will charge $50.00 for the return of any unused COM separate from the furniture shipment. Any remaining COM will be held for 60 days after the item has shipped then donated.
FABRIC BACKING REQUIREMENTS
Fabrics that require backing include:
All chenille fabric with any pile on the reverse side requires knit backing to prevent stretching and to stop the cushion fabric from rolling on the cushion.
Taffetas and silk fabrics require knit backing to prevent upholstery tacks and sewing needles from causing runs in the fabric. The backing process can cause stripes to become askew.
All loosely woven fabrics require backing to prevent padding from working through the fabric.
Fabrics with high level of stretch
Sheer fabrics (may not be suitable even with backing)
If you are unsure if your fabric will require backing, please send a memo to the Francois Collective customer experience team and we will be happy to offer guidance.
Note: Fabric backing process results in loss of 1 yard, on average, of usable fabric.
FINISH PRICING CUSTOM FINISHES
Francois Collective can customize your finish or create a finish for you.
Net Price + 15% additional charge. If a finish sample is requested for a standard finish, we will supply it to you for review, but it must be returned prior to the commencement of the finishing process for your piece(s).
If a custom SFA is requested at time of order, please allow 3-4 weeks lead time.
There will be a $200 charge
Note: Sample is the property of Francois Collective - the finish process will not begin until sample is returned.
LEATHER/VINYL LEATHER SIZE
Full hide: 18 square feet = 1 yard of 54”
Plain embossed hide: 30 square feet = 1 yard of 54” plain fabric
Breather panels on backs of seat and back cushions are standard. Cushions are not reversible with breathers.
Please note that leather may make a seat sit firmer.
All Leather: 15%
Ultra Suede: 10%
Unless otherwise specified on item. Please contact Francois Collective to confirm if you question if nail trim can be applied to a specific item.
Order entry of your item will not begin until the following requirements are met:
Completed and accurate written order (including ship-to address).
Completed COM/COL/COT ticket for upholstery orders with sidemark.
Any requested finish samples are returned to Francois Collective. Final production for upholstery will begin when COM/COL/COT is received, inspected, and backed when necessary.
Production for case goods will begin when the following requirements are met:
Drawing for Approval (DFA) - CAD drawing for custom
Sample For Approval (SFA) is approved
UPHOLSTERY - CUSTOM PRICING
Note: Please always inquire if custom upholstery treatments will impact the COM required for upholstery. Please confirm with customer service if the options listed below are applicable to the item under consideration.
Full Arm Covers: $125/pair (2 yards COM required)
Add Swivel: $275
Add Swivel Rocker: Custom Quote
Upholstery in Muslin: $8 per yard
UPHOLSTERY - TRIM APPLICATION
Contrast Welt: N/C
Contrast COL Welt: 5% (contact customer service for COL requirements)
Tape on Skirt: 5%
Applied COM Borders: 10% (COM applied to skirts)
Double Needle Detail: 10% (in lieu of self welt)
Flat Flange: 10% (in lieu of self welt)
Cord without Tab: $5/yd (to add sewing flange)
All COM/COL orders must be accompanied by a copy of the completed COM/COL Form, or your order will not be acknowledged. Our COM/COL form can be found by clicking here.
All furniture is FOB Los Angeles, California. This means that once your product leaves the factory, it becomes the responsibility of the client. Claims for damage or shortage must be filed directly with the freight carrier by the consignee. Francois Collective is not responsible for any damage or shortage incurred after the freight carrier has taken possession of the order. All pieces must be inspected immediately upon receipt, and any freight claim must be filled out at that time, including deliveries to a third party receiver. Although we do not offer shipping, we are happy to provide trusted third party shipping references upon request.
Wood, lacquer, and linen pieces have been stained and/or polished to bring depth and beauty to each finish. Although most are protected with either a clear coat or wax, they are still susceptible to wear. Care for your wood and lacquer pieces by dusting regularly with a soft cloth.
Maintain wood and lacquer by not placing near heaters and air conditioning units to prevent over-drying or exposure to excessive moisture. Avoid extreme humidity changes in your home, as extremely dry air can cause wood to crack and lacquer to lift. Do not place/leave hot or moist objects directly on the wood. Rubber or plastic left on the wood finish can also damage the finish.
Clean by using a dry or slightly damp soft cloth. Follow by polishing with a dry soft cloth. Do not use commercial, heavy-duty polishes or waxes, as they can yellow light finishes. We recommend that stained or soiled wood or lacquer pieces be professionally cleaned or refinished. Do not slide plates, glasses or other items with rough bottoms across top of piece to prevent the finish from scratching. Do not allow liquids to accumulate on top of piece.
Stone can be classified into two categories: siliceous stones such as granite and slate are more durable and relatively easy to clean, while calcareous stones, such as marble, limestone and onyx, are more porous and sensitive to acidic cleaning products.
As stone is a natural material, markings and color will vary. Stone tops are sealed or polished to be stain resistant. Many common foods and drinks contain acids that will etch or dull the surface of many stones. Use placemats or felt spots under china, ceramics, silver, or any other objects that may scratch the surface.
Clean stone surfaces with a soft cloth and a few drops of stone soap or a light detergent combined with warm water. Too much cleaner or soap may leave a film or cause streaks. Rinse the surface thoroughly after cleaning and dry with a soft cloth. For spills, blot with a soft cloth immediately to prevent the stain from being absorbed by the stone. Flush with water and mild soap and rinse well. Dry the area with a soft cloth.
We recommend that stained or soiled stone be professionally cleaned by a stone cleaner or a refinisher.
Powder coated metal is a very durable material that should be routinely cared for like the paint on a fine automobile. Use only a soft cotton or microfiber cloth with a mild detergent (ph neutral) to clean. Rinse thoroughly. It is important to never use abrasives or solvent based cleaners. The addition of a good quality automobile wax will provide a layer of protection against salt and minimize water spotting. Be sure to clean the surface thoroughly prior to application (per the manufacturer’s instructions).
Glass and crystal can be cleaned by wiping with a soft damp cloth or glass cleaner with no additives. Apply glass cleaner to a soft cloth rather than directly on to the fixture to avoid overspray that may damage other finishes.